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57 Comments

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    Sender: lauren1992buzz

    Ive tryed sending someone money and it isnt letting me do that

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    Sender: tiawhite316

    I've tried to send money using this site as prison guards said up and running but it's not working.

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    Sender: stephen.royle

    Iv tried sending money too the money has gone out but they haven't got it

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    Sender: blackwidow60

    Iv sent money but don't know how it will get to the prisoner as I wasn't asked for the jail he was in.

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    Sender: pneustice

    Your system says no such prisoner but I enter the correct details that match the details I use to email him.

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    Sender: lisaawylie81

    Tried sending money to a prisoner but it wont let me enter my card details its just keep saying server error !!

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    Sender: lisaawylie81

    Tried sending money to a prisoner but it wont let me enter my card details its just keep saying connection error !!

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    Sender: vorst

    Tried to sending money via prepaid debit card but site mentioned that I have a credit card. I called mastercard and they told me that I have a prepaid debit card. So site gov.uk is not working.

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    Sender: nickkillick3

    Can I send money to a prisoner in hmp huntercombe? I don't want to send it only for the money to come out and my friend not receive it cos the prison doesn't use the system. Hmp Eastwood Park has only just started doing it whereas oakwood has done it for years. If you keep getting connection error you're probably using a smart phone, try using a laptop or other device.

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    Sender: stealey72

    Iv tried to send money through this site but it's saying cannot be processed at the moment anyone know why

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    Sender: julie.fardell

    Same as the above , won't let me put card details in.  Does anyone actually reply and answer any of our questions?

     

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    Sender: ruth.dellenty

    Have paid money in, got a receipt, but person I sent it to has not been told it's there or how to access it! 

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    Sender: pickle168

    Sender

     pickle168

    trying to send money but say there is no prisoner with details that I have entered

     

     

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    Sender: michelle_eaton

    I tried and it says no such person

     

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    Sender: stephboschier

    Try to send miney but it wont let me put card details keeps saying error

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    Sender: karen

    We've sent monies to Client, but the office at H.M.P. Bristol were very unhelpful saying they had not received the monies and implied that our Client was not entitled to the money because of his type of conviction.

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    Sender: kylon.romey

    I've tryed sending money but it says no match

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    Sender: stparker75

    Tried sending money but prisoner detail not recognised

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    Unknown

    I have been trying to visit my son who is featherstone in Wolverhampton for the last 7 months and my application for the visits have been declined? Reason being he's used up his visits !!!!! Work that one out 

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    Sender: hayleyspruce

    i have swnt money to my son and to realize the prison is not listed what happen next do i get a refund or will he still recieve it .

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    Sender: lisamcdonald123

    I've sent money how do I know he's recieved it at belmarsh prison ?

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    Sender: claire_1980_2005

    I just sent money in but it's took two payments when I didn't even comfort the first one as I spelt something wrong will I get refunded

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    Sender: Phyllisharvey21

    I send money to my partner in elmley prison got the confirmation through with ref number and he as not received it I sent this on the 2 /2/2017 it was taken out off my bank account on 3rd Feb 2017 why as he not got it

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    Sender: sandra-dixon

    I am having the same problem in trying to send money to a prisoner.  It keeps on saying "No prisoner matches the details that I have supplied", I have sent to this prisoner on several occasions before and never had any problems.

     

    The system is clearly not working...... Please can someone respond.

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    Sender: daveandberyl126

    As most of the above I get No prisoner match the details please what is the problem . Can this be sorted out please and put right.

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    Sender: kimberley.l.reid

    I have tred to send money and it keeps getting refunded into my account . I have double checked the account details and everything is correct but it still doesn't accept my pay

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    Sender: jjodie898

    I have sent money in to my partner but he still has not received it ? After being advised one working day, it has now been 3 working days ?

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    Unknown

    I don't send it like that I send it buy postal order thay get that the next day

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    Sender: mohammedsheeraz05

    Not a relible service on whn the prisionrr will get the money.eell wot do we ecpect as this is a GOV service!!!spend the extra £1 and send PO knein ur loved onces will hav money to buy afew tings in there.

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    Sender: charlottemarsh6

    Iv sent £100 to my brother and he's not recieved it . It's been 1 week .

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