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67 Comments

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    Unknown

    Attempt to visit inmate on line 1st visit but lines to HMP Rochester continually engaged.

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    Unknown

    how can i find out a prisoners number to book a visit or to send money to , ive emailed find a prisoner already but had no reply 

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    Sender: hlynn1810

    I need confirmation of money transfer 

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    Sender: moorclose2002

    I used the pay by debit card for the first time today filled in what was asked for but it never asked for prison name how do I know its gone to correct prison

     

     

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    Sender: suewalker9944

    I tried to enter card details, it took 4 numbers then started displaying them as letters.

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    Unknown

    Is there any way send money to prisoner or book visit without prison number tried calling pentonville for 2ndays to no avail

     

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    Sender: llink39

     I sent an on payment by debit card to a prison  and prison number they took payment but not acknowledging at the other end.  Two payments plus reference numbers email correspondence to say successful payment can you please tell me what's going on they are quick enough to take my money but not given it to the prison out that needs it .

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    Sender: sannemarie44

    need to send cash to prisoner but you do not accept is details ?//

     

    Edited by Sender: sannemarie44
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    Sender: beesgardening

    Have sent a payment to an inmate, had confirmed this end but the prisoner has not received it

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    Sender: peterrider7

    I have used this service on 3 occassions using the pay by debit card method.  The first time I done it the prisoner received the money in a few days.  The site says funds will reach the account in 1 day.  Money I sent on Sunday hasn't been received today and i've just had to send more.   Is there a reason for the delay in the prisoner receiving the funds?

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    Sender: katedavies27

    Sent a bank transfer to prisoner which bank set up for me but it has been sent back to my account .Need to know why as best way for me to send money .

     

     

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    Sender: katedavies27

    Sent a bank transfer to prisoner which bank set up for me but it has been sent back to my account .Need to know why as best way for me to send money .

     

     

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    Sender: chel63.ch

    Im trying to send money on-line to a remand prisoner at Elmley, i have put all the details in as requested on the GOV SIGHT..but it is saying im outting the wrong info in! 

    Please advise me as to what i should now do a.s.a.p as he needs money now...

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    Sender: chel63.ch

    Im trying to send money on-line to a remand prisoner at Elmley, i have put all the details in as requested on the GOV SIGHT..but it is saying im outting the wrong info in! 

    Please advise me as to what i should now do a.s.a.p as he needs money now...

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    Sender: donnadutsuddick

    Sent money by debit card on Saturday and prisoner has not received it yet the payment has gone from my bank account.

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    Sender: eileenbrown29

    money sent on the 7th, not received by the 17th, and as far as I know still not. What do I do now?

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    Unknown

    The visit line to Wymott Prison on line is not working as calendar not displaying correctly for visit days and now saying visit can only be booked three working days in advance. This will not work as I need to give at least 10 days notice if I have to book a day off work to allow me to visit. Why is this system failing families 

     

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    Sender: ron

    i need to find a convicted prisioners prision number

     

     

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    Sender: rhowick

    Why is there no answers on this site

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    Sender: triciamichael

    I have two family members in different prisons. Is it possible to send money to both with bank transfers? One has been accepted but the second has been rejected because the account number and sort code is the same for both

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    Sender: abbyiheka

    I need a link to send prisoner money 

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    Sender: kirstyjaynepower

    I sent money on the 26th December, it's now the 9th of January and he still hasn't recieved the money! I'm shocked and dissapointed, the prison won't help and you can't even speak to someone directly about the issue!!

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    Unknown

    I have attempted to book a visit for my partner in hmp risley.. and yet still not had confirmation about the date.. I am suppose to be going on tues 10th jan,, please can you tell me why it is taking so long to reply

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    Sender: robertvanderbeek

    When you make a bank transfer you will need to complete 4 spaces. 1. The name of receiver, 2 the bank account of receiver, 3 the bank code of receiver, 4 the reference of receiver. I have only got. 2, 3 and 4 (being the prisoner I.d. Code  given after I applied to pay by debit card or bank transfer) Can somebody tell me if the name of the receiver is the same as the prisoner reference code I received

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    Unknown

    am trying to book a visit an it's saying I've got the wrong prison number I know I haven't

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    Sender: eximer.collies

    how do i find a prisoners number to book a visit

     

     

     

     

     

     

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    Unknown

    I have tried to call Exeter prison to book a visit the line kept cutting out. I have also tried to book a visit online but it keeps telling me the information I have put in is wrong. Wich I know for a fact it is not.

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    Sender: mandysmith04

    Have tried to send money via visa today but card is declined have been in touch with my bank and no problems with them can you please tell me why my payment won't go through? ??????? 

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    Unknown

    HI What are the visiting days Please.  G Ferguson

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    Unknown

    Do I need to take a paper copy of my visit confirmation or do I just need the reference number. 

    I have all the details on my phone. 

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